Ijeoma Okwedi
@ijeomaokwedi
I support banking customers across digital channels, transactions, onboarding, and issue resolution.
NigeriaWhat I'm looking for
I've supported banking customers at Safagete Microfinance Bank through phone, email, chat, and other digital channels, helping with enquiries, complaints, account updates, payments, transfers, cards, and wallet-related issues.
I handle account opening, customer onboarding, KYC verification, and accurate recordkeeping, while escalating complex issues to the appropriate teams for timely resolution. I also educate customers on banking products, services, and digital channels.
Alongside customer support, I've marketed loan products, acquired new customers, processed loan applications, verified documentation, and followed up on repayments and overdue accounts.
With eight years in banking operations and customer service, I bring patient communication, problem-solving, relationship management, and dependable remote collaboration to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative / Loan Marketing Affiliate
Safagete Microfinance Bank
Responded to customer enquiries through phone, email, chat, and other channels. Assisted with account opening, KYC verification, complaint resolution, and loan marketing, while maintaining accurate records and meeting business targets.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, General Studies
Bachelor's Degree (B.Sc.) from the University of Benin, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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