Queen Ikenna
@queenikenna
I support banking customers with enquiries, verification, documentation, and complaint resolution.
NigeriaWhat I'm looking for
At Fidelity Bank, I've spent over three years supporting customers with account, transaction, and service-related enquiries. I assist with identity verification, documentation, and banking processes while protecting confidential information.
I'm comfortable working remotely and independently, using digital tools to communicate clearly, maintain accurate records, and resolve concerns with empathy. I'm open to customer service, customer support, call centre, and virtual support roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fidelity Bank
Provided professional customer support, handling account, transaction, and service-related enquiries. Assisted with identity verification and documentation while maintaining confidentiality and resolving complaints with a solution-focused approach.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Public Administration
Grade: Upper Credit
Earned a Higher National Diploma in Public Administration with Upper Credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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