Open to opportunities

Barakat Olalere

@barakatolalere

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Graduate in Humanities specializing in Communication and Customer Support.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, teamwork, and impactful contributions.

As a graduate in Humanities and Arts with a specialization in Communication, Language, and Interpersonal Relationships, I have cultivated a diverse skill set that positions me well for roles in Human Resources, Administration, and Customer Support Services. My current role as a Hybrid Customer Support Executive at BUYPOWER.NG has honed my ability to provide exceptional customer service, resolve inquiries, and maintain a positive demeanor, ensuring customer satisfaction.

My professional journey includes experience as a Reporting Journalist with The Nigeria Observer, where I developed strong research and storytelling skills. I have also held various roles in customer care and administrative support, demonstrating my adaptability and dedication to fostering positive workplace environments. I am passionate about leveraging my skills to make a meaningful impact in professional settings.

Experience

Work history, roles, and key accomplishments

Current

Hybrid Customer Support Executive

Current

BUYPOWER.NG

Jul 2024 - Present (1 year)

As a Hybrid Customer Support Executive, I provide exceptional customer service through various channels, resolving inquiries and maintaining customer satisfaction. I utilize strong communication skills and product knowledge to assist customers effectively while conducting data entry and maintaining accurate records.

Customer Service Communication Data Entry Problem Solving Active Listening Product Knowledge CRM Tools Time Management

Active Member

Edo Broadcasting Service (EBS)

Jan 2023 - Jan 2024 (1 year)

As an Active Member of the Editorial Community Development Group, I presented a radio program discussing pressing topics related to the NYSC, contributing to community engagement and informative discussions.

Public Speaking Community Engagement Communication Research Content Creation Team Collaboration

Reporting Journalist (NYSC)

The Nigeria Observer Newspaper

Jan 2023 - Jan 2024 (1 year)

During my internship as a Reporting Journalist, I conducted in-depth research and created compelling stories. I delivered timely reports, collaborated with editorial teams, and conducted interviews to gather insights, ensuring accuracy and relevance in my work.

Research Reporting Interviewing Collaboration Time Management Communication Writing Editorial Skills

Sales Representative and Staff Operations Supervisor

HARBAMS Supermarket and Pharmacy

Feb 2020 - Nov 2022 (2 years 9 months)

In my role at HARBAMS, I delivered excellent customer service and supervised staff operations. I worked closely with the HR manager to streamline administrative processes, ensuring efficiency and client satisfaction.

Customer Service Staff Supervision Administrative Support Problem Solving Communication Time Management

Assistant Lead Usher and Administrative Assistant

ROYAL USHERING AND CATERING AGENCY

Sep 2018 - Dec 2019 (1 year 3 months)

As an Assistant Lead Usher and Administrative Assistant, I scheduled client appointments, assisted in staff recruitment, and ensured client hospitality. I oversaw staff welfare and efficiency to maintain seamless operations.

Scheduling Recruitment Administrative Support Communication Organizational Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Arts, English and Literary Studies

2018 - 2022

Completed a Bachelor of Arts in English and Literary Studies, focusing on various aspects of English literature, language, and critical analysis. Developed strong communication skills and an understanding of literary theories and practices.