Looking for a job

maleeq azeez

@maleeqazeez

I grow client relationships, resolve service issues, and drive retention and deposit growth across banking and technology.

Nigeria

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What I'm looking for

I'm looking for customer support, client relationship, or account management work where I can resolve service issues, build customer trust, improve retention, and contribute to acquisition and revenue growth.

I've supported customers and grown client relationships across Technology Value Ltd., Guaranty Trust Bank, and Polaris Bank. At Technology Value, I managed around 15 client accounts daily, sustaining 85% retention and a 90/100 customer satisfaction score through responsive inquiry resolution, onboarding support, and accurate CRM records.

In banking, I've increased account openings by 20%, helped grow deposits by 60% and 70%, onboarded more than 500 customers, and supported retail and business loan processing. I bring practical experience in customer onboarding, relationship management, issue escalation, reporting, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Technology Value Ltd.

Jul 2024 - Jul 2026 (2 years)

Managed client inquiries and maintained high retention and satisfaction scores. Coordinated with cross-functional teams and resolved tickets using CRM and helpdesk tools.

CRM Customer Support Microsoft Teams Outlook Microsoft Office Excel Word Help Desk Data Entry Records Management

Transaction Officer (Marketing)

Guaranty Trust Bank

Jan 2023 - Aug 2025 (2 years 7 months)

Drove account openings and deposit growth by selling banking products and onboarding customers. Supported marketing campaigns and improved customer profiling.

Sales Customer Onboarding Marketing Customer Profiling Cross Selling Banking Products

Accounting Officer / Relationship Officer

Polaris Bank Limited

Nov 2020 - Oct 2022 (1 year 11 months)

Grew branch deposits and contributed to loan portfolio by acquiring POS agents and managing loan applications. Maintained customer relationships and supported business development.

Relationship Management Customer Retention Deposit Growth Loan Processing Customer Relationship Management Business Development POS Banking