ijekpa nnenne
@ijekpannenne
I streamline payroll operations and improve customer support quality.
NigeriaWhat I'm looking for
At Deel, I process expedited payroll requests, review expenses and payslips, and integrate healthcare and benefits data into payroll systems. I also use Claude and Gemini to automate routine workflows and improve operational efficiency.
Previously at Bolt, I delivered quality assurance, reliable data, root-cause analysis, reporting, and team calibration using Google Sheets, Klaus, and Slack.
In Bolt's Safety support team, I managed high-priority cases including accidents, assault, and kidnapping, collaborated with the legal team and Nigeria Police Force, and maintained customer satisfaction above 95%.
Earlier as a Customer Support Specialist, I resolved around 100 customer inquiries weekly, maintained first response times of one hour or less, trained 30+ new hires, and helped improve CSAT by 27% through West Africa calibration sessions.
Experience
Work history, roles, and key accomplishments
Processes expedited payroll requests, collaborates with payroll team, leverages AI tools for automation, maintains records, assists with expense management, processes healthcare data, assists with benefits enrollment, and reviews payslips.
Ensured quality evaluation, reliable data, and regular reporting. Identified patterns and root cause analysis, facilitated changes, and maintained team alignment.
Provided quality and timely responses for safety and high priority cases, collaborated with legal and police, provided expert guidance on conflict resolution, analyzed tickets, processed dispute claims, and maintained high customer satisfaction.
Resolved an average of 100 inquiries weekly, performed quality checks, maintained first response time and CSAT, led calibration sessions, responded to customer inquiries, and conducted training for new hires.
Learning Support Assistant
Children International School
Apr 2017 - May 2018 (1 year 1 month)
Provided learning support assistance at an international school.
Senior Administrative Personnel
Foundation and Literacy
Aug 2015 - Mar 2017 (1 year 7 months)
Performed senior administrative duties for a foundation and literacy organization.
Office Assistant (NYSC Scheme)
Ministry of Health
Aug 2014 - Jul 2015 (11 months)
Served as an office assistant under the NYSC scheme at the Ministry of Health.
Administrative Assistant
Geodetic Offshore Services Limited
Mar 2004 - Nov 2007 (3 years 8 months)
Provided administrative support at an offshore services company.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science in Education, Health Education
Bachelor of Science in Education (B.Sc.Ed.) in Health Education from the University of Lagos, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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