Olanrewaju Soyinka

As a Customer Support Specialist at Bolt, I deliver exceptional support across multiple channels, utilizing tools like Jira and Zendesk. I analyze support metrics to improve KPIs and manage complex inquiries with a high resolution rate. My efforts have led to significant improvements in customer satisfaction and retention.

As a Freelance Writer/Researcher for Crestal Consult, I collaborated on various projects, focusing on technical write-ups and proofreading. My attention to detail significantly reduced errors and earned me positive references for my resourcefulness.

In my role as a Customer Service/Operation Officer at Guaranty Trust Bank, I handled customer inquiries, identified fraudulent activities, and conducted educational sessions on secure banking practices. My focus on customer satisfaction resulted in high resolution rates and positive feedback.

Studied Mass Communication with a focus on media studies, gaining insights into communication theories, media ethics, and practical skills in journalism and public relations.

Pursued a Higher National Diploma in Mass Communication, focusing on media production, public relations, and communication strategies.

Completed a National Diploma in Mass Communication, covering foundational topics in media studies, journalism, and communication skills.