Keren Are

I am a detail-oriented Customer Support Specialist with a proven track record in managing customer inquiries through various channels, including email, chat, and phone. My experience at CTDA Media has equipped me with the skills to ensure timely resolutions and provide high-quality user assistance. I thrive in remote and fast-paced environments, leveraging digital tools to enhance efficiency and customer satisfaction.

In my previous role as a Community Support Manager at ETF Community, I engaged with customers to address their inquiries and provided helpful solutions. I maintained and updated knowledge base documentation, which significantly improved our support processes. My volunteering experience as a Product Manager with Build Together Community allowed me to research and implement workflow optimizations, further enhancing customer engagement and satisfaction.