Open to opportunities

Betty Ono

@bettyono

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Detail-oriented virtual assistant who supports teams with organized admin and customer service.

Turkey

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What I'm looking for

I’m seeking a Remote Virtual Assistant, Administrative Assistant, or Customer Support Representative role where I can manage calendars, emails, records, and customer inquiries with strong organization, communication, and problem-solving.

I’m an administrative support professional with a Bachelor degree in Business Administration and a Master degree in Management and Organizations. I’ve built my experience through internships, volunteer activities, and professional engagements, focusing on administrative support, customer service, data management, and office coordination in fast-paced environments.

I’m skilled in managing schedules, handling correspondence, maintaining records, and supporting teams with accurate data entry and document preparation. I’m proficient in Google Workspace, Microsoft Office, and CRM systems, and I enjoy using my communication and problem-solving strengths to deliver reliable support for customers, departments, and stakeholders.

Experience

Work history, roles, and key accomplishments

Volunteer - Admin Support

Ankara Yıldırım Beyazıt University

Feb 2024 - Feb 2025 (1 year)

Supported university events and activities by organizing schedules and administrative logistics. Coordinated communication between participants and organizers and worked collaboratively with teams to meet project objectives.

Event Coordination Administrative Coordination Schedule Coordination Team Collaboration Time Management Google Workspace Microsoft Teams

Customer Service Rep

Türk Telekom

Jan 2021 - Jan 2022 (1 year)

Assisted customers with inquiries and service-related concerns while maintaining professional communication. Resolved customer issues, provided information about products and services, and ensured a positive customer experience through effective communication and problem-solving.

Customer Service Problem Solving Professional communication Email Management CRM Software

Administrative Intern

Think Technology

Jun 2020 - Present (6 years 1 month)

Assisted with administrative and operational tasks to support daily business activities. Maintained accurate records, supported communication between departments and external stakeholders, and performed data entry and documentation preparation.

Administrative Support Data Entry Record keeping document preparation CRM Software