Open to opportunities

Mutsawashe Nyamuzinga

@mutsawashenyamuzinga

Microsoft 365 and endpoint-focused cybersecurity analyst delivering secure, reliable IT support and system administration.

Zimbabwe

Message

What I'm looking for

I am seeking a role where I can apply Microsoft 365 and endpoint administration skills within a collaborative team focused on secure operations, professional growth, and impactful IT support.

I am a cybersecurity and IT support professional with hands-on experience in Microsoft 365 environments, endpoint management, identity and access administration, and helpdesk support. I hold Microsoft Certified: Endpoint Administrator Associate and certifications in cybersecurity fundamentals, OSINT, digital forensics, ethical hacking basics, and AI security and governance.

I have delivered device deployment, user management, Intune and Entra ID administration, network troubleshooting, and technical training across corporate and educational environments, contributing to reliable ICT services and improved user satisfaction. I propose and implement M365 solutions, coordinate project partners, and continuously research technology trends to enhance secure operations.

Experience

Work history, roles, and key accomplishments

Current

Technical Solutions Specialist

Current

Alterno Incorporated

May 2024 - Present (1 year 9 months)

Assist in reviewing IT security controls, conduct vulnerability scans and follow up remediation, and support audit readiness by documenting procedures and evidence to improve compliance and reduce control gaps.

Vulnerability Assessment Endpoint management Patch Management IT Audit Risk Assessment Systems Administration Asset Management

Current

Cybersecurity Analyst

Current

Alterno Incorporated

Jan 2024 - Present (2 years 1 month)

Implemented Microsoft 365 tenant setups, user creation and license assignment, configured MFA and endpoint management, and coordinated partner trainings to improve secure operations.

MFA Security Operations User Training Intune Entra ID Endpoint management

IT Intern (Networks and Support)

Zimbabwe Electricity Transmission Company

Feb 2023 - Dec 2023 (10 months)

Supported network operations and system updates, documented technical issues for audit trails, and assisted in reviewing user access rights and incident reporting to strengthen operational controls.

Network Support Incident Reports Troubleshooting Documentation enterprise applications

IT Support Technician

Lindnet Institute of Technology

Oct 2019 - Aug 2020 (10 months)

Provided technical support and system installations for staff and students, performed security checks and LAN/Wi‑Fi troubleshooting, and prepared technical reports and user documentation to minimize downtime.

Technical Support Installation Documentation Windows Server Active Directory

Graphic Designer & Assistant Web Developer

Hallchoice Technologies

Designed marketing collateral and assisted in front-end web design and website hosting support while providing user support via remote tools and maintaining technical documentation.

Graphic Design Website Hosting Technical Documentation Remote Support TeamViewer Teams

IT Support Intern

Lindnet Institute Of Technology

Assisted device setup and configuration for students and staff, supported training sessions with technical troubleshooting, and ensured smooth operation of software and hardware environments.

Setup SharePoint Teams Technical Troubleshooting Remote Support Windows MacOS Linux

Network and Systems Support

Zimbabwe Electricity Transmission and Distribution Company

Provided end-user technical support across hardware, software, and network issues; managed user accounts and permissions and maintained ICT equipment supporting critical systems.

Active Directory Endpoint management

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

Bachelor of Science Honours, Cybersecurity and Forensic Audit

2020 - 2024

Grade: 2.1

Bachelor of Science Honours in Cybersecurity and Forensic Audit (HCF), final year project on secure messaging using AES-256 and digital signatures; graduated with a 2.1 class.

University of Zimbabwe

Diploma, Applied Information Technology

2018 - 2019

Grade: Pass

Activities and societies: Completed project: Railway Management System in C++.

Diploma in Applied Information Technology (Software Engineering) completed with Pass and included a project in software development.

University of Zimbabwe

Certificate in Applied Information Technology, Software Engineering

2017 - 2017

Grade: Pass

Activities and societies: C programming basics, Operating Systems and Hardware Fundamentals.

Diploma in Applied Information Technology (Software Engineering) completed with Merit, including a Medical Aid Management System project in C programming.

Maranatha Christian Senior School

Secondary Education, Advanced Level (Cambridge)

2015 - 2016

Grade: 7 points

Advanced Level education completed with 7 Cambridge points.

St Francis of Assisi High School

Secondary Education, Ordinary Level (ZIMSEC)

2011 - 2014

Grade: 8 O'Level passes

Ordinary Level education with 8 ZIMSEC O'Level passes.

University of Zimbabwe

Bachelor of Science, Cybersecurity and Forensic Audit

Grade: 2.1

Earned a Degree in Cybersecurity and Forensic Audit with a 2.1 classification, focusing on cybersecurity controls, forensic audit principles, and IT governance frameworks.