Igbinosa Glory

I’m an administrative virtual assistant and customer support specialist with 3+ years of experience supporting distributed teams and client-facing operations. I focus on multi-step workflow coordination, data accuracy, and empathetic communication to keep day-to-day work running smoothly in fast-paced remote environments.

In my current role (Jan 2025–Present), I coordinate multi-step administrative workflows across reports, surveys, and presentation materials. I manage Google Forms and volunteer onboarding, schedule meetings, maintain organized digital filing systems, and support cross-functional communication to prevent task duplication and improve operational alignment.

Earlier, at KOCO PASTRIES, I handled high-volume customer inquiries and orders via WhatsApp and in-store channels, resolving complaints efficiently and strengthening trust. I also built structured follow-up messaging workflows that increased repeat orders by 30%, while keeping order tracking accurate—plus, in prior admin support work I digitized files and designed digital filing workflows to reduce manual errors.