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Deborah Ezekiel

@deborahezekiel

I’m a detail-oriented virtual assistant and customer support specialist, building organized workflows that speed responses.

Nigeria
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What I'm looking for

I’m looking for a fully remote role where I can manage inboxes and calendars, update CRMs, and provide responsive customer support using structured workflows and tools like Google Workspace, Zendesk, and Trello.

I’m a detail-oriented Virtual Assistant and Customer Support Specialist with hands-on training in email and calendar management, customer communication, CRM updates, data entry, and digital organization. With an accounting background, I bring accuracy and analytical discipline to every administrative task, especially when building systems that keep work consistent and on time.

I’ve managed high-volume inbox communications by creating labeling systems and structured workflows to reduce response time and improve follow-up tracking. I also coordinate scheduling across time zones, maintain CRM records with attention to data integrity, and organize projects in Trello and Notion using priority, deadline, and stage. Through Zendesk-style ticket workflows and SOP documents, I deliver responsive client support and help teams stay efficient—whether I’m maintaining dashboards, multi-stage boards, or an email and calendar management system.

Experience

Work history, roles, and key accomplishments

VP

Virtual Assistant & Customer Support

Virtual Assistant & Customer Support Practice

Built and managed high-volume inbox workflows with labeling systems to reduce response time and improve follow-up tracking. Coordinated cross-time-zone calendar scheduling, maintained CRM records, and handled Zendesk-style ticket logging, drafting, and escalation.

Education

Degrees, certifications, and relevant coursework

FI

Federal Polytechnic, Ilaro

Higher National Diploma (HND), Accountancy

Earned a Higher National Diploma (HND) in Accountancy from Federal Polytechnic, Ilaro.

VS

VSavvy

Virtual Assistant Certification, Virtual Assistant

Received a Virtual Assistant certification from VSavvy.

AA

ACE Academy

Real Estate Training Certificate, Real Estate

Received a Real Estate training certificate from ACE Academy.

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