Open to opportunities

Abiola User

@abiolauser1

Virtual Administrative Assistant and customer support specialist, improving operations with precise, responsive coordination.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can handle customer support, scheduling, and administrative workflows end to end—collaborating with sales and operations while keeping records accurate and escalating issues quickly to the right teams.

I’m a reliable and well-organized Virtual Administrative Coordinator and customer support representative with over two years of experience supporting customers, sales, and operations teams in a remote environment. I excel at communicating effectively with clients, managing schedules, processing contracts, and maintaining accurate digital records.

I’ve managed incoming and outgoing client calls, created and escalated customer tickets to a technical department, and helped resolve issues. I also submit and track permits with city and county municipalities, follow up on estimates and responses, and support daily administrative tasks.

I’m comfortable juggling multiple priorities efficiently, meeting deadlines, and keeping processes running smoothly with minimal supervision. I use tools like Google Workspace, HubSpot, and Trello, and I’m backed by Digital IT Support training.

Experience

Work history, roles, and key accomplishments

Virtual Administrative Assistant

Remote

Managed incoming and outgoing client calls, scheduled appointments in Google Calendar, and processed customer contracts while maintaining accurate digital records. Submitted and tracked permits, followed up on estimates and responses, and created/escalated customer tickets to technical teams to resolve issues.

Appointment Scheduling HubSpot Trello Google Workspace Customer Escalation