Open to opportunities

Adebisi Alabi

@adebisialabi

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Customer Service professional with 6+ years supporting customers across phone, email, chat, and digital channels.

United Kingdom

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What I'm looking for

I’m looking for a customer-focused role where I can support across multiple channels, handle escalations, troubleshoot issues, and meet performance metrics—while staying strict about privacy, compliance, and continuous process improvement, ideally in a remote-friendly environment.

I’ve delivered high-quality customer support for 6+ years across phone, email, chat, and digital platforms, troubleshooting technical issues and guiding customers step by step until they’re resolved. I document every interaction accurately in CRM systems, ensuring clean, up-to-date case records and reliable service follow-through.

In leadership roles at AjoCard Limited, I coached and supported teams responsible for customer care across multiple communication channels. I monitored service metrics, maintained quality standards and adherence, handled escalated issues with calm resolution strategies, and produced reports and service statistics on time.

I’m deeply committed to secure, compliant, customer-centric service—especially data protection and privacy protocols. I also help improve processes by gathering feedback, identifying workflow gaps, and recommending practical service enhancements, while staying adaptable as tools, policies, and industry updates change.

Experience

Work history, roles, and key accomplishments

Community Support Volunteer

Lagos Food Bank Initiative

Mar 2019 - Dec 2025 (6 years 9 months)

Served as a reliable point of contact for beneficiaries by providing empathetic, clear communication. Maintained organised records and supported inclusive distribution and logistics processes through effective collaboration with the team.

Community Outreach Record keeping Logistics Support Team Collaboration Empathetic Problem Solving

Support Lead

AjoCard Limited

May 2022 - Nov 2025 (3 years 6 months)

Provided prompt customer support via phone, email, and chat by delivering accurate product, service, and policy information. Troubleshot issues with step-by-step guidance, documented cases in internal systems, and collaborated with cross-functional teams to resolve escalations efficiently.

Technical Troubleshooting Case Management Escalations Customer Escalation Time Management Service quality

Support Manager

AjoCard Limited

Jan 2018 - Apr 2022 (4 years 3 months)

Led and coached a customer care team across multiple communication channels, ensuring quality standards, service metrics, and adherence to procedures. Managed escalated customer issues, produced timely service reports, and implemented workflow improvements while maintaining strict compliance with data protection policies.

Customer Care Operations Quality Assurance Escalation Management Compliance Management Process Improvement Customer Escalation

Support Officer

AjoCard Limited

Nov 2016 - Dec 2018 (2 years 1 month)

Handled customer enquiries across phone, email, and chat, providing clear communication and timely resolution. Maintained accurate case documentation, navigated customers through service usage, and escalated complex issues to support team goals.

Multichannel Support Step By Step Guidance Case Management Customer Escalation Attention To Detail