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I've managed high-volume phone, email, and chat support for financial and real estate services, serving 500+ customer accounts while maintaining a 95% CSAT score. I resolve sensitive account and life-event inquiries with confidentiality, accurate documentation, and timely escalation.

In a remote SaaS support internship, I handled 30+ daily tickets through Zendesk and Freshdesk and reduced repeat contacts by 18% by improving self-service documentation. I also analyzed ticket trends and helped improve team resolution efficiency by 20%.

Previously, I managed 150+ client accounts as a Sales Support Coordinator, improved Salesforce data accuracy by 40%, and built reporting systems that reduced administrative workload by 15%. I enjoy turning recurring customer pain points into clearer processes, stronger onboarding, and better customer retention.

I'm comfortable in remote, async-first teams and work confidently across Salesforce, Zendesk, HubSpot, Freshdesk, Slack, Asana, Notion, and Microsoft Office. I bring a dedicated home office, reliable wired internet, and experience supporting customers with care, precision, and compliance.