Adeola Faniyi
@adeolafaniyi1
I deliver customer support that turns inquiries into fast resolutions.
NigeriaWhat I'm looking for
I’m a customer support professional who helps startups and small business owners manage customer communication, respond to inquiries, and keep support operations organized. I support customers through email and phone, resolving product and service issues by identifying needs and providing clear solutions.
I’ve contributed to resolving 80% of assigned customer issues on first response, while maintaining strong communication and documentation standards. I update customer records and support tickets in CRM systems, manage ticketing workflows, and help teams maintain high response rates (95% within 24 hours and 90% within 24 hours as an intern), using tools like HubSpot, Google Workspace, and Freshdesk.
Experience
Work history, roles, and key accomplishments
Customer Support Personnel
BrightDesk Solution
May 2025 - Apr 2026 (11 months)
Assisted customers with service inquiries and account issues via email and phone, resolving 80% of assigned issues on first response. Maintained a 95% response rate within 24 hours while updating CRM records and support tickets for accurate documentation.
Customer Support Intern
SwiftHelp Services
Jan 2025 - Sep 2025 (8 months)
Responded to basic customer inquiries and directed customers to appropriate resources while logging and tracking support tickets. Helped maintain a 90% response rate within 24 hours by documenting interactions and updating customer records.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Linguistics
Studied Linguistics at Ekiti State University in Ado-Ekiti.
Availability
Location
NigeriaAuthorized to work in
Job categories
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