At Bernto Doors, I resolve 60+ customer calls daily, maintain 92% first-contact resolution, and provide accurate real-time shipment tracking by coordinating with warehouse and dispatch teams.
I've processed 300+ monthly claims and returns with 100% documentation accuracy and a three-day average resolution time. I also created quick-reference scripts that reduced call handle time by 18% and helped reduce delivery-related complaints by 25%.
I turn customer complaints into resolved cases through empathetic communication, proactive follow-ups, concise records, and close collaboration across sales, warehouse, transport, production, and logistics teams.
