Nimat Rasaq

I’m a dedicated, result-driven Customer Support Specialist with 2 years of experience handling high volume customer inquiries across chat, email, and phone. I resolve 95%+ of issues at first contact, delivering clear, consistent customer experiences in fast-paced remote environments.

At Nova Gadgets, I managed CRM data accurately and logged 250+ customer interactions weekly in HubSpot CRM. I helped maintain strong customer satisfaction with a 4.6/5 rating over 12 months, while ensuring cases like returns and exchanges were resolved within the 48-hour company SLA.

I handle real-world support pressure—managing 50+ inquiries daily, resolving product questions, order issues, and technical troubleshooting, and reducing escalations to the technical team by 28%. I also addressed complaints involving defective products, delayed deliveries, and warranty claims, and escalated quality concerns when a specific product batch drove a spike in issues.

I care about emotional intelligence, active listening, and turning frustrated customers into loyal ones. I strengthen outcomes by drafting response templates to cut average handling time and training 4 new support agents on internal CRM workflows and product knowledge.