Looking for a job

Tessy Ojie

@tessyojie

Message

I resolve high-volume customer issues across chat, email, and phone.

Nigeria

Message

What I'm looking for

I'm looking to support global remote teams by resolving customer issues across chat, email, and phone, maintaining high-quality documentation, and creating seamless customer experiences.

At Bellfair Global Nigeria Ltd, I resolve 30–50 customer inquiries daily across chat, email, and phone while meeting service-level targets. I investigate shipment issues end-to-end, maintain accurate CRM records, and help deliver a 99% successful case resolution rate.

Previously at Shopwell Mart, I supported remote e-commerce operations through Zendesk, Slack, and Monday.com, coordinating communication among clients, partners, and internal teams. I also managed inboxes, records, tasks, and deadlines with consistent accuracy and on-time delivery.

I enjoy creating seamless customer experiences for global remote teams through clear communication, careful documentation, and practical troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Bellfair Global Nigeria Ltd

Sep 2024 - Jul 2026 (1 year 10 months)

Resolved 30-50 customer inquiries daily across chat, email, and phone, maintaining a 98% response accuracy rate. Investigated shipment issues end-to-end, contributing to 95% on-time updates and a 99% successful case resolution rate.

Troubleshooting Issue Resolution CRM Ticketing Systems Zendesk Freshdesk HubSpot Documentation Remote Work

Administrative Virtual Assistant

Shopwell Mart

May 2023 - Mar 2025 (1 year 10 months)

Supported e-commerce operations with 100% accuracy in Zendesk CRM, reducing lookup errors. Managed daily inbox and Slack communications with a 100% response rate and coordinated tasks in Monday.com with 100% on-time completion.

Zendesk CRM Email Management Slack Monday.Com Task Coordination Remote Work

Office Assistant (NYSC)

Iba Local Government Council

Feb 2022 - Feb 2023 (1 year)

Served as first point of contact for visitors and phone inquiries, maintaining professional communication. Organized confidential records with zero data breaches and assisted with administrative operations.

Customer Service Phone Communication Record keeping Administrative Support Scheduling Reporting