Ifeoma Aigbobasimi

I am a data-driven specialist with extensive experience in customer service, counseling, and administration. My career has been marked by a proven ability to enhance customer satisfaction, streamline processes, and mentor teams to achieve exceptional results. At Sidmach Technologies, I delivered exceptional B2B SaaS customer service, which significantly increased customer satisfaction and retention. My role involved utilizing CRM and ticket management systems to optimize workflows, translating client requirements into detailed project briefs, and collaborating with multiple departments to resolve complex customer issues.

In my current role as a Counsellor at Church4real, I conduct initial counseling sessions with first-time attendees, providing targeted resources and guidance to help them integrate into the church community. This initiative has led to a 60% improvement in engagement among new attendees. Additionally, as the Assistant Financial Secretary, I secure and manage monetary contributions, ensuring accurate financial records and compliance with policies. My educational background includes a Master’s in Guidance and Counseling and a Bachelor’s in Home Economics, which have equipped me with the skills necessary to excel in my roles.