Open to opportunities

Precious Nwaelele

@preciousnwaelele

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Tech-savvy CRM specialist and remote support professional.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my CRM expertise.

I am an experienced customer support and CRM professional dedicated to delivering fast, empathetic service across digital platforms. My hands-on experience includes managing high-volume communications and resolving customer inquiries while streamlining support workflows using tools like Google Workspace and various CRM platforms.

In my current role as an Administrative Assistant and Customer Relationship Manager at Clarion College of Business and Technology, I have successfully increased satisfaction scores by 40% through effective use of a custom CRM tool. I am committed to creating seamless, human-centered support experiences in remote, cross-functional environments, and I thrive on improving workflow efficiency and data accuracy.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant and Customer Relationship Manager

Current

Clarion College of Business and Technology

May 2024 - Present (1 year 2 months)

Responded to student inquiries and service requests using a custom CRM tool, increasing satisfaction scores by 40%. Managed day-to-day operations, schedules, and staff meetings using Google Calendar, Docs, and Sheets to improve workflow efficiency.

CRM Google Workspace Google Calendar Google Docs Google Sheets Gemini

Recruiter

Refonte Infini

Feb 2024 - May 2024 (3 months)

Scheduled candidate interviews via Calendly and Google Meet, reducing missed appointments and delays. Improved recruitment productivity by 50% through automated performance reports using spreadsheets.

Calendly Google Meet LinkedIn HubSpot CRM

Full-Time Missionary

The Church of Jesus Christ of Latter-day Saints

Jan 2022 - Jan 2024 (2 years)

Facilitated personalized lessons and training, leading to improved spiritual and personal growth outcomes. Promoted community programs using digital outreach tools, increasing event participation and engagement.

Mobile Apps Spreadsheets Leadership Communication Budgeting

ICT Instructor

Flap-De Computer Training Institute

Jul 2015 - Aug 2016 (1 year 1 month)

Increased training effectiveness and student performance with comprehensive evaluations and best practice enhancements. Boosted training efficiency by 30% with customized materials using Microsoft Office and e-learning tools.

Microsoft Office E Learning Training Effectiveness Curriculum Development

Education

Degrees, certifications, and relevant coursework

Brigham Young University-Idaho

Bachelor's Degree, Professional Studies

Pursuing a Bachelor's Degree in Professional Studies through an online program. This program focuses on developing skills relevant to various professional fields.

ACCE10X

Certificate, Customer Support and Sales Rep

Obtained a Certificate in Customer Support and Sales Rep through an online program. This certification enhanced skills in customer service and sales strategies.