Ifeanyi Okoro

Owns end-to-end client relationships across oil & gas, agriculture, utilities, and mining sectors, delivering product demonstrations and resolving issues proactively. Collaborates with engineering teams and maintains CRM records to support pipeline reporting.

Served as primary point of contact for clients, lenders, and third parties, managing loan application cycles from intake to disbursement with accuracy and compliance. Achieved 100% case-resolution rate and trained junior staff.

Resolved client concerns across internet banking, mobile banking, and POS channels, handling an average of 30 inquiries per day. Reduced escalation rates by 90% and maintained 100% reconciliation accuracy.

Onboarded new clients and maintained long-term relationships with a portfolio of 2,500+ customers, sustaining a 100% customer satisfaction record. Managed a portfolio worth approximately ₦500 million and trained junior Relationship Officers.

Met or exceeded sales and service targets, contributing an average of ₦10 million monthly to branch asset growth. Assessed client creditworthiness and increased loan approval rates by over 80%.

Resolved staff ICT issues to ensure business continuity, with an average ticket-resolution time of 45 minutes. Configured computers and networks and trained employees on system use.

Completed the Hewlett Packard Enterprise Digital Sales Job Simulation from Forage in July 2026, which involved profiling a target customer, building an introductory presentation, and practising daily sales prioritisation.

Completed the Going Places with Spatial Analysis MOOC offered by Esri in 2025.

Completed a Bachelor of Science in Economics at the University of Lagos in 2025.

Completed courses in Digital Marketing and Basic Python Programming from Programming Hub in 2020.

Completed a comprehensive course on Microfinance and Micro-credit Lending at Impact Training Centre in 2018.

Completed a CPD course on Credit Risk for Microfinance Banks from CIBN in 2017.

Completed training on Leading Through Service and Customer Centricity at Parallex Microfinance Bank in 2017.

Completed Security Principles training from (ISC)² in 2017.

Completed Enterprise Risk Management training from the Association of Enterprise Risk Management Professionals in 2017.

Earned an Ordinary National Diploma in Computer Software Engineering from Citigate Institute of Innovation & Technology in 2015.