Eka Udo

I am a Customer Success professional with over three years of experience helping SaaS and technology companies strengthen customer retention, streamline onboarding, and boost satisfaction. I combine a foundation in network engineering with customer-facing excellence to simplify complex products and deliver seamless user experiences.

I have built customer success workflows from scratch — including health scoring, churn prediction, and renewal playbooks — and reduced churn by 15% through proactive outreach and personalized success plans. I also create documentation and training materials that scale team onboarding and enable self-service resolution.

I thrive in remote, cross-functional environments and have experience managing operations teams, maintaining critical infrastructure for 100+ clients, and translating customer feedback into product improvements. I focus on measurable outcomes, strong documentation, and a customer-first mindset to drive reliability and impact.