Open to opportunities

Idris Akande

@idrisakande

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Motivated sales manager with 7+ years in customer support.

Nigeria

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What I'm looking for

I am seeking a full-time remote role that offers opportunities for growth and development in customer support or logistics.

I am a motivated and dependable sales manager with over 7 years of experience in customer-facing and administrative roles. My background in communication, logistics, and team coordination has equipped me with the skills necessary to excel in dynamic environments. I have consistently surpassed sales quotas by implementing effective strategies and providing exceptional product knowledge to clients.

Throughout my career, I have demonstrated my ability to maintain and increase customer loyalty through proactive follow-ups and attentive service. My experience spans various roles, including customer support, logistics coordination, and virtual assistance, where I have utilized digital tools and remote communication platforms to enhance productivity and client satisfaction.

Experience

Work history, roles, and key accomplishments

Sales Manager

International Travel Network

May 2022 - Present (3 years 2 months)

Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge. Worked productively to determine the needs of customers and fast track solutions to those needs.

Sales Product Knowledge Customer Service Communication

Customer Service & Logistics Assistant

MacDon International

Jan 2022 - Present (3 years 6 months)

Provided chat and WhatsApp-based customer support to 100+ weekly clients. Managed inventory, order fulfillment, and tracked logistics for clients across Nigeria.

Customer Support Logistics Inventory Management order fulfillment

Assistant Manager

PPM Solutions Ent

Feb 2019 - Present (6 years 5 months)

Provided optimal assistance to the General Manager and handled a variety of tasks. Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker.

Administrative Assistance Scheduling Translation Customer Service Office Management

Bet Agent

1960bet

Jan 2015 - Present (10 years 6 months)

Served as a friendly, hardworking, and punctual employee. Organized and prioritized work to complete assignments in a timely, efficient manner.

Customer Service Time Management Teamwork Microsoft Office Communication Skills

Education

Degrees, certifications, and relevant coursework

ISFOP BENIN University

Bachelor of Science, General Studies

Studied at ISFOP BENIN University, completing a Bachelor of Science degree. Gained foundational knowledge and skills relevant to the field of study.

American University of Moldova

Master of Science, General Studies

Pursued a Master of Science degree at the American University of Moldova. Focused on advanced topics within the chosen field, enhancing specialized knowledge.