Idorenyin Bassey
@idorenyinbassey2
I resolve high-volume customer issues across phone, chat, and email.
NigeriaWhat I'm looking for
At Carson Print, I'm the first point of contact for 150+ daily phone, chat, and email conversations, resolving 95% on first contact. I also own and audit 500+ CRM records so customers never have to repeat themselves.
I've supported banking customers at Access Bank Plc, resolving account, transaction, and digital banking issues while guiding new customers through onboarding and documentation. I partnered with internal teams to improve case routing and cut average handle time by 15%.
Across banking, education, and B2B support, I bring five years of calm, warm communication, clear handoffs, and reliable follow-through in high-volume queues.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Carson Print
Jan 2025 - Present (1 year 7 months)
First point of contact for 150+ daily conversations by phone, chat, and email, resolving 95% on first contact. Owns and audits 500+ CRM records and works with Sales, Marketing, and Product to route specialist issues.
Customer Support Specialist
Access Bank Plc
Feb 2022 - Dec 2024 (2 years 10 months)
Resolved account, transaction, and digital banking issues for customers, guiding them through onboarding and documentation. Partnered with internal teams to streamline case routing, cutting average handle time by 15%.
Client Support Representative
Akwa Rubber Estates Ltd
Jun 2019 - Jan 2022 (2 years 7 months)
Delivered support across email, live chat, and social with 96% client satisfaction. Tracked every case to resolution and maintained clean documentation for easy handoff.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Arts, History and International Studies
2019 -
Pursued a Bachelor of Arts in History and International Studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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