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G'rallsyah Jatra K Z

@grallsyahjatrakz

Information Systems student who developed a web reservation system with a multi-step booking form and handled customer support at Shopee.

Indonesia

Message

What I'm looking for

I’m seeking opportunities in IT Operations, IT Support, Helpdesk, or Information Systems.

I developed a web reservation system with a multi-step booking form as my final project, using the Waterfall method to support structured reservation records and management.

At Shopee, I handled more than 50 customer chat interactions per day, managing up to three conversations simultaneously while following company SOPs. I also worked as an SEO Specialist Intern at Incubator Human Management, researching search intent and optimizing website content.

Experience

Work history, roles, and key accomplishments

Customer Service Chat Buyer

Shopee

Jan 2026 - Apr 2026 (3 months)

Handled over 50 customer interactions per day via chat with professional written communication. Managed up to 3 concurrent conversations while maintaining response quality and SOP compliance.

Customer Support Written Communication Problem Solving Multitasking SOP Compliance Analytical Thinking

SEO Specialist Intern

Incubator Human Management

Nov 2025 - Jan 2026 (2 months)

Conducted keyword research based on search intent to support content strategy and organic traffic growth. Optimized website content through on-page SEO techniques and analyzed competitors and audience behavior.

SEO Keyword Research On Page SEO Content Optimization Competitive Analysis Analytics

Education

Degrees, certifications, and relevant coursework

Universitas Terbuka

S-1, Sistem Informasi

2026 -

Pursuing a Bachelor's degree in Information Systems through the RPL pathway, ongoing since 2026.

RevoU

Mini Bootcamp Software Engineer, Software Engineering

2025 - 2025

Completed the Mini Bootcamp for Software Engineer in 2025.

Trust Training Partners

Applied Microsoft Office, Microsoft Office

2025 - 2025

Completed the Applied Microsoft Office certification in 2025.

RevoU

Mini Bootcamp Digital Marketing, Digital Marketing

2025 - 2025

Completed the Mini Bootcamp for Digital Marketing in 2025.

Digital Skola

Bootcamp SEO, SEO

2025 - 2025

Completed the SEO Bootcamp in 2025.

STMIK AMIKOM Surakarta

D-III, Manajemen Informatika

2022 - 2025

Grade: 3.66

Completed a Diploma III in Management Informatics with a GPA of 3.66, covering web programming, databases, information systems, and computer networks.