Open to opportunities

Steven Tanoto

@steventanoto

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IT Support Specialist with 3 years of experience troubleshooting hardware, software, and network issues.

Indonesia

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What I'm looking for

I’m looking for remote work with international clients, in full-time, part-time, freelance, or long-term arrangements. I’m ready to support IT, customer service, team leadership, technical support, or administrative tasks.

As an IT Support Specialist, I provided technical assistance and troubleshooting, including remote support for users with hardware and software issues.

I also troubleshot basic system and network problems, installed and configured software and applications, and maintained records of technical issues and solutions.

From 2016 to 2026, I worked as a Head Leader / Customer Service Leader, leading customer service teams and managing daily operations. I handled escalated complaints and complex cases while monitoring service quality.

I guided and supported team members, helped improve productivity and operational efficiency, and ensured company procedures and service standards were followed. I’m available for remote, full-time, part-time, freelance, or long-term work with international clients.

Experience

Work history, roles, and key accomplishments

Head Leader / Customer Service Leader

Unknown

Jan 2016 - Jan 2026 (10 years)

Led and supervised customer service teams, managed daily operations, and handled escalated complaints. Provided coaching and support to team members to improve productivity and service quality.

Leadership Customer Service Team Management Problem Solving Communication Skills Conflict Resolution Time Management Performance Management

IT Support Specialist

Unknown

Provided technical assistance and troubleshooting for hardware and software issues. Supported users with system and network problems and maintained records of technical issues and solutions.

IT Support Troubleshooting Hardware Support Software support Network Troubleshooting Remote Support Help Desk