Robby Kanzi

Served as a primary liaison between clients and internal development teams, translating technical inquiries into operational requirements. Managed end-to-end ticketing workflows and standardized product documentation.

Managed daily operational workflows and Quality Control compliance, ensuring adherence to service standards. Served as a liaison for client communications and provided data-driven insights for strategic planning.

Managed community activities on Facebook, Discord, and in-game, and led the customer service team. Created social media content, analyzed team performance, and provided feedback for improvement.

Handled administrative tasks, daily bookkeeping, and online shop management. Conducted market research and designed promotional materials.

Performed administrative tasks and daily bookkeeping. Served customers and managed the online shop.

Provided administrative support and facilitated communication between departments. Assisted in implementing international law enforcement conventions and supported capacity building programs.

Graduated with a Bachelor's Degree in International Relations in 2021.