Open to opportunities

Jhonatan Ok

@jhonatanjojo

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Experienced IT support and merchant support specialist with strong retail, POS, and team leadership experience.

Indonesia

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What I'm looking for

I am looking for a technical support or merchant-facing role where I can solve vendor/customer issues, lead small teams, and improve retail or payments operations.

I am an IT and merchant support professional with hands-on experience in helpdesk, retail technical repair, and merchant/vendor operations. I began in technical support repairing mobile devices and maintaining computer systems, and progressed into POS, inventory, and merchant assistance roles.

As a team leader and promoter manager I coordinated schedules, incentives, and on-site promotion activities, helping drive consistent weekly smartphone sales and supporting dealer relationships. At a payments company I resolved vendor and merchant issues, earning multiple Best Contact Center Agent awards for Tier 2 Merchant Support.

I bring practical skills across database/control tools, helpdesk environments (Windows, Linux, Android), inventory management, and basic electrical/microcontroller knowledge. I seek roles where I can apply technical troubleshooting, merchant/partner support, and frontline operational leadership to improve service and sales outcomes.

Experience

Work history, roles, and key accomplishments

Merchant Support Specialist

PT. Visionet Internasional

Jan 2018 - Dec 2022 (4 years 11 months)

Provided tier-2 merchant and vendor support for payment platform users, resolved technical and operational issues per SOP, and repeatedly recognized as Best Contact Center Agent.

Merchant Support Customer Service Vendor Management Contact Center

Team Leader Promoter

PT. Leagoo Smartphone Indonesia

Jan 2017 - Dec 2018 (1 year 11 months)

Led promoter and SPG teams to meet sales targets, managed schedules and incentives, and coordinated dealer liaison and warranty collection to sustain weekly sales over 100 units.

Team Leadership Sales Coaching Promo Management Scheduling Retail Sales

Cinema Inventory Crew

PT. Cinemaxx Global Pasifik

Jan 2015 - Dec 2017 (2 years 11 months)

Managed receipt, storage and issuance of goods with accurate records, operated cinema lobby and studio sales including ticketing and F&B, and provided customer information on screenings.

Inventory Management Customer Service Cash Handling Retail Sales Ticketing

Operational Support Technician

PT. Graha Tanjung Perkasa

Jan 2011 - Dec 2014 (3 years 11 months)

Provided technical support and repair services for retail mobile devices, maintained computer equipment and repair tools, and managed product troubleshooting for customers and retailers.

Customer Support Retail Operations Stock Management B2B Sales B2C Sales