At VTEX, I work with enterprise retail clients across LATAM as a Customer Success Analyst for the VTEX CX Platform, combining account management with hands-on technical guidance. I help customers configure the platform, improve adoption, and connect their business goals with VTEX’s capabilities.
Earlier at VTEX, I supported key accounts and partner agencies through the Digital Commerce Specialist Program. My work included troubleshooting software issues and supporting storefronts, payment connectors, marketplace integrations, and custom apps.
At WEG, I provided technical and commercial support to branches and distributors in Latin America and Africa. I evaluated project specifications for variable-frequency drive and soft-starter panel proposals, and automated processes and reports using Excel VBA.
My experience also includes developing a mobile app at Usina Santa Adélia to digitize operational and measurement routines, and researching household photovoltaic systems at Czech Technical University in Prague.
