Open to opportunities

Ibukunoluwa Adeagbo

@ibukunoluwaadeagbo

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Result-oriented Application Support Engineer

Canada

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What I'm looking for

I am looking for a challenging role that utilizes my technical skills and experience to drive business growth and improvement. I am interested in a company that values innovation, teamwork, and customer satisfaction.

Ibukunoluwa Adeagbo is a seasoned Application Support Engineer with over 6 years of experience in leading enterprise support engineering and database administration. With a strong background in Mechanical Engineering and IT, I possess excellent troubleshooting skills and can quickly identify issues and provide timely solutions. I have a proven ability to manage critical applications and provide support to end-users, ensuring seamless operations.

Throughout my career, I have worked with various technical tools and platforms, including Windows Server, Linux, Unix, AWS, Docker, Terraform, Ansible, Jenkins, Git, and more. I have a strong understanding of database administration, having worked with Oracle, MS SQL, and MySQL. I am also skilled in project management and collaboration tools such as JIRA, Confluence, and Teams.

I am a certified professional with Microsoft Certification in Azure Fundamentals and Azure Data Fundamentals, as well as AWS Certified Cloud Practitioner and AWS Certified Solutions Architect – Associate. I am a team player with excellent communication and problem-solving skills, and I am always looking for ways to improve processes and productivity.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Readytech

May 2024 - Present (1 year)

Provided 2nd and 3rd level support for enterprise software applications, diagnosing and troubleshooting complex issues. Collaborated with development teams to resolve software bugs and enhance application performance using monitoring tools. Documented processes and created reports for stakeholders to improve efficiency.

Support Software Troubleshooting Splunk Grafana Dynatrace SQL Documentation Collaboration Automation User Training

Application Support Engineer

Renics College

Nov 2022 - Jan 2024 (1 year 2 months)

Engaged with product divisions to integrate new features and provided training on software usage. Acted as the primary contact for challenging tickets, utilizing SQL for data extraction and troubleshooting. Developed documentation and participated in User Acceptance Testing for new releases.

SQL User Training Documentation Troubleshooting Collaboration Software Integration Testing Customer Support Agile Methodologies

Application Support Engineer

9 Payment Service Bank

Jul 2022 - Oct 2022 (3 months)

Provided technical support for software installation and configuration on Windows platforms. Collaborated with teams to resolve issues and optimize application performance. Created SQL scripts for data retrieval, enhancing application response time significantly.

Technical Support SQL Windows Performance Collaboration Documentation AWS Docker

Middleware Support Engineer

United Bank for Africa

Sep 2019 - Jul 2022 (2 years 10 months)

Provided technical support during software deployments and upgrades, optimizing database performance through SQL scripts. Collaborated with development teams in an agile environment to address complex issues and ensure application stability.

SQL Software Deployment Agile Methodologies Technical Documentation Collaboration Performance Optimization Support Software

Customer Service Champion

United Bank for Africa

Aug 2018 - Oct 2019 (1 year 2 months)

Provided outstanding customer service, addressing escalated client concerns and ensuring satisfaction. Supervised branch staff and managed training on compliance and banking processes.

Customer Service Compliance Training Communication Banking Operations Team Management