Open to opportunities

Emmanuel Desouza

@emmanueldesouza

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Experienced System Administrator and M365 Modern Workplace Architect.

Canada

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What I'm looking for

I seek a role that fosters innovation and offers opportunities for growth in cloud technologies.

With over six years of experience in the FinTech industry, I have honed my skills in managing mail infrastructure and SaaS solutions, excelling as a System Administrator and M365 Modern Workplace Architect. My journey has been marked by a commitment to leveraging technology to enhance operational efficiency and user experience.

At First Bank of Nigeria, I successfully administered Microsoft 365 Cloud Services, overseeing daily operations of Microsoft Exchange Servers and managing email infrastructure. My technical expertise extends to scripting, server management, and cloud solutions, ensuring seamless integration and security across platforms. I am passionate about continuous learning and have pursued certifications in cloud engineering and project management, positioning myself as a versatile asset in any tech-driven environment.

Experience

Work history, roles, and key accomplishments

Current

System Administrator, M365 and Messaging Administrator

Current

First Bank of Nigeria

Nov 2022 - Present (2 years 6 months)

Administered Microsoft 365 Cloud Services, managed email infrastructure, and oversaw daily operations of Microsoft Exchange Servers. Implemented security measures and facilitated training on Microsoft 365 productivity tools.

Microsoft Exchange Server Shell Scripting

DevOps Trainee

Darey.io

Oct 2022 - Oct 2023 (1 year)

Gained proficiency in DevOps practices through mentorship, focusing on Infrastructure as Code, Continuous Integration/Continuous Deployment, and resource management on AWS and Google Cloud.

Terraform Ansible Jenkins AWS Google Cloud Platform

System Administrator, M365 and Messaging Administrator

United Bank for Africa

Oct 2021 - Nov 2022 (1 year 1 month)

Managed Microsoft 365 Cloud Services and email infrastructure, ensuring security compliance and facilitating user training. Conducted operations on AzureAD Connect and ADFS Servers.

Shell Scripting

Technical Support Engineer

United Bank for Africa

Apr 2020 - Oct 2021 (1 year 6 months)

Provided technical support to over 1000 end-users, resolving issues related to SaaS applications, networking, and hardware. Collaborated with development teams for client troubleshooting.

Technical Support Networking SaaS

Customer Support Specialist

United Bank for Africa

Feb 2019 - Feb 2020 (1 year)

Delivered quality customer service to a vast client base, handling complaints and account management. Contributed to a successful retail product campaign.

Customer Service Complaint Handling Account Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Engineering, Civil Engineering

Grade: 4.16

Activities and societies: Dean’s Honours List, Student Member of Engineering Society.

Completed a Bachelor of Engineering in Civil Engineering with a CGPA of 4.16 out of 5.00. Recognized on the Dean’s Honours List and participated as a Student Member of the Engineering Society.