IBrittany Tatum

I am a dedicated customer service and medical claims professional with extensive experience in claims analysis, medical billing, and technical support. I consistently deliver accurate, compliant billing and account management while ensuring patient confidentiality under HIPAA.

At Centene Corporation I analyzed and processed complex claims, resolved denials, validated coding (CPT, ICD-10), and recommended process improvements to reduce errors and speed processing. I monitored trends and communicated effectively with providers, members, and internal teams.

Most recently at R1 RCM I processed and submitted medical claims, handled denied/rejected claims, verified insurance benefits, posted payments and adjustments, and followed up on unpaid claims to meet deadlines. I maintained accurate financial records and strong communication with insurers and patients.

Earlier I provided first-level technical support as a Help Desk Technician, troubleshooting hardware/software, managing support tickets, and assisting non-technical users. I bring strong problem-solving, time-management, and CRM experience and seek to contribute these skills to a collaborative healthcare or billing team.