Open to opportunities

Sondra Clement

@sondraclement

I’m transitioning into healthcare claims processing, using meticulous documentation review to protect data integrity and ensure compliant outcomes.

United States

Message

What I'm looking for

I’m looking for a healthcare claims processing role where accuracy and compliance matter—one that values documentation review, eligibility verification, and discrepancy resolution to produce reliable, regulation-aligned claim outcomes.

I’m a detail-oriented professional focused on healthcare claims processing, bringing a strong track record in documentation review, data integrity, and complex system navigation. I audit claims, verify eligibility, and identify discrepancies to ensure compliance with healthcare regulations, with knowledge of Explanation of Benefits (EOBs) and medical terminology.

Across customer support and supervisory roles, I consistently resolve complex issues through structured processes, maintain accurate interaction records, and exceed quality and performance benchmarks in fast-paced environments. I’ve also trained and mentored team members on core processes, strengthening operational efficiency and compliance—now with the goal of driving reliable, accurate claims outcomes in a healthcare environment.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

VXI Global Solutions

Jan 2025 - Mar 2026 (1 year 2 months)

Reviewed customer issues and system data to identify discrepancies and determine appropriate resolutions while maintaining data integrity. Documented interactions for compliance, resolved complex cases using structured processes, and escalated high-priority issues as needed.

Customer Support Data Integrity Documentation Review Quality Assurance Ticketing Systems

Customer Service Representative

Teleperformance

Dec 2020 - Dec 2024 (4 years)

Managed high-volume customer interactions by verifying account information and ensuring required documentation was accurate and complete. Researched across systems to deliver timely resolutions, corrected account and service-record errors, and consistently exceeded quality and customer satisfaction KPIs.

Customer Service Eligibility Verification Documentation Review Error Resolution CRM Systems

Operations Supervisor

Mobil

Jun 2009 - Dec 2020 (11 years 6 months)

Monitored daily operations to ensure adherence to procedures and accuracy standards by auditing transactions and records for discrepancies. Trained and mentored team members, optimized workflows to improve departmental productivity, and delivered accurate customer support.

Workflow Optimization Process Compliance Quality Control Performance Management