Open to opportunities

Ibrahim Saleem

@ibrahimsaleem1

Customer Support Representative with 3+ years in BPO, delivering top-tier call, chat, and email service for insurance and Medicare.

Pakistan

Message

What I'm looking for

I’m looking for a Customer Service/Customer Support role in a BPO where I can handle calls, chat, and email, resolve issues end-to-end, maintain accurate records, and consistently meet performance targets through strong communication and problem solving.

I’m a dedicated Customer Support Representative with over 3 years of experience in BPO environments. I handle customer queries through calls, chat, and email while consistently meeting performance targets.

In Auto Insurance and Medicare campaigns, I manage high volumes of inbound and outbound communication and help customers by clarifying coverage details and facilitating issue resolution. I use active listening and tailored responses to improve customer satisfaction.

At Talk, I delivered fast chat and email support and maintained a solution-oriented, empathetic approach. I also collaborated with teammates to streamline processes and improve overall service efficiency.

Previously at Mindbridge (Talabat), I supported customers with food orders, refunds, and complaints, using CRM software to track interactions. I’m committed to delivering high-quality customer experiences through professionalism, problem solving, and multitasking.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Prime BPO

Oct 2025 - Present (6 months)

Managed high volumes of inbound and outbound calls for Auto Insurance and Medicare campaigns, handling policy inquiries and facilitating issue resolution. Streamlined customer-request handling processes, maintained accurate interaction records, and improved customer satisfaction through active listening and problem-solving.

Outbound Calling Policy Inquiry Support Active Listening Problem Solving Customer Satisfaction

Customer Support Agent

Talk

Mar 2024 - Sep 2025 (1 year 6 months)

Delivered chat and email support by quickly resolving customer inquiries using clear, solution-oriented communication. Collaborated with team members to streamline service processes while maintaining empathy and professionalism to sustain positive customer relationships.

Chat Support Email Support Active Listening Empathy

Customer Support Representative

Mindbridge (Talabat)

Jan 2022 - Apr 2024 (2 years 3 months)

Provided customer support for food orders, refunds, and complaints, ensuring a positive experience in a fast-paced environment. Used CRM software to track and manage interactions while collaborating with cross-functional teams to improve resolution times and communication.

Customer Support Complaint Resolution CRM Software Cross Functional Collaboration Customer Communications