Ibrahim Khan

Set up end-to-end LinkedIn outreach systems for custom software and Generative AI services, building targeted campaigns for CEOs, CTOs, and tech founders. Improved acceptance, open, and reply rates using data-driven segmentation and automated prospecting with LinkedIn Helper, Apollo, and HubSpot.

Led client operations for staff augmentation and software development services, ensuring timely delivery and quality standards. Implemented process improvements that increased operational efficiency and boosted customer satisfaction by 20%, while coordinating support, training, and client management.

Drove outbound lead generation and engagement, running discovery calls tailored to prospect needs and progressing opportunities through the sales process. Conducted warm follow-ups and supported account-based marketing strategies to increase engagement with key accounts.

Managed B2B marketing and sales efforts, securing two major projects including exclusive sales/marketing for an apartment building that generated 16% share and contributing lead acquisition for two floors of SkyPark One buildings. Built relationships with 15+ real estate developers and investors to generate a strong sales pipeline.

Provided email customer support for the Uber Eats campaign, resolving 95% of customer queries within 24 hours and achieving a 90% satisfaction rate. Transitioned to live operations and managed 60+ live support interactions per day to ensure timely issue resolution.

Earned a Master of Science (MSc) from Sarhad University from 2020 to 2022.

Completed a Bachelor of Arts (BA) in Mathematics from GCU Faisalabad from 2017 to 2019.