Ibrahim Amar

I am a dedicated and adaptable professional with a background in business administration, customer service, sales and team leadership. I thrive in high-pressure environments while building strong relationships with clients and colleagues.

I have successfully managed high call volumes retaining existing customers, engaging in consultative sales, handling objections, and negotiating contract terms. As an SME Relations Manager I secured business contracts, led a team of agents, and presented company goals and targets at conferences to attract new contracts and investors.

I hold a Diploma in business management and have experience handling billing queries, setting up payment plans, complaint management, and emergency 999 calls. I am motivated to apply my leadership, sales, and Microsoft Office expertise to drive customer satisfaction and business growth.