Open to opportunities

Ibrahim Ahmed

@ibrahimahmed2

Message

Customer-focused sales and service professional with computer science background.

Nigeria

Message

What I'm looking for

I am seeking a customer-focused role where I can use sales, account management, and computer skills to improve customer satisfaction and contribute to team growth.

I am a reliable customer service and sales professional with over three years of hands-on experience resolving customer complaints, generating sales leads, and improving client satisfaction. My background in computer science supports my strong proficiency with business applications and recordkeeping.

I have held roles across retail, sales management, and customer support where I increased customer bases, managed accounts, and supervised daily sales operations. I led hiring and training efforts, created sales plans, and maintained financial records as a Sales Manager and Accountant.

In front-line customer service roles I handled large volumes of incoming calls, followed communication procedures, and took extra steps to engage customers, achieving strong satisfaction outcomes. At Dupe Cosmetics I contributed to a 20% increase in customer base in 2019 and at previous roles received high satisfaction ratings.

I pursue continuous improvement through training—holding a Jobberman Soft Skills certificate—and I seek to bring my organizational, problem-solving, and communication strengths to a collaborative team focused on customer experience and organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support

Current

Opay

Manage large volumes of incoming calls, generate sales leads, identify customer needs, handle complaints and follow up to ensure resolution and satisfaction.

Customer Support Lead Generation Communication CRM Problem Solving

Sales Manager & Accountant

Azeez Fish Farm Ltd.

Jan 2021 - Dec 2022 (1 year 11 months)

Oversaw daily sales operations, hired and trained sales staff, created sales plans, and managed accounting functions to support business performance.

Sales & Management Sales Planning Accounting Financial Management performance reporting

Sales Representative

Dupe Cosmetics and Spa

Jan 2018 - Dec 2019 (1 year 11 months)

Responded to customer inquiries across channels and managed account openings and adjustments, increasing customer base by 20% in 2019 through prompt service.

Customer Service Sales Account Management Social Media Support CRM Communication Conflict Resolution

Sales Representative & Store Keeper

Olanrewaju Building Materials

Aug 2015 - Dec 2016 (1 year 4 months)

Managed incoming customer calls (~100/day), maintained store records and inventory, and collaborated with team to resolve complaints, achieving a 90% satisfaction rating.

Inventory Management Customer Service Record keeping Sales Team Collaboration

Computer Teacher

Kingdom Heritage Model School

Planned and delivered computer lessons, conducted assessments and reporting, and prepared pupils for internal and external examinations to improve performance.

Lesson planning Assessments Classroom Management Computer Literacy Reporting

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps

National Youth Service, Community Service

2022 - 2023

Served in the National Youth Service Corps for the 2022–2023 service year as part of mandatory national youth service.

Kwara State Polytechnic, Ilorin

Higher National Diploma, Computer Science

2019 - 2021

Completed a Higher National Diploma in Computer Science at Kwara State Polytechnic, focusing on advanced practical and theoretical computer science topics.