Ibinabo Williams

I am a dedicated customer service representative with over 2 years of hands-on experience supporting customers in fast-paced environments. I consistently deliver empathetic, professional service across phone, email, and live chat channels.

My strengths include complaint resolution, accurate CRM documentation, and meeting performance targets while maintaining service standards. I collaborate closely with teammates and supervisors to improve processes and customer outcomes.

I am proficient with Microsoft Office (Word, Excel, Outlook) and comfortable with data entry, call handling (inbound & outbound), and time-sensitive workflows. My communication skills and active listening help me achieve high customer satisfaction ratings.

I hold a Bachelor of Science in Sociology from the University of Port Harcourt (expected October 2025) and seek roles where I can continue developing my customer support expertise and contribute to a service-oriented team.