Delight Ajani
@delightajani
I resolve high-volume customer inquiries and build lasting client relationships through empathetic support.
NigeriaWhat I'm looking for
I handle customer inquiries across email, chat, and phone, using clear communication and empathetic problem-solving to support retention and long-term client relationships.
I'm experienced with helpdesk workflows, ticket management, warranty claims, and refunds, with a focus on policy compliance and translating technical jargon into clear consumer guidance.
During my Reception Assistant internship, I welcomed visitors, managed logs and security badges, scheduled client appointments, and handled internal correspondence.
I also used Microsoft Excel and Google Workspace for data entry and daily administrative inquiries, building practical skills in de-escalation, time management, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Reception Assistant
University Of Port Harcourt
Jan 2023 - May 2024 (1 year 4 months)
Welcomed office visitors, managed visitor logs, and issued security badges, ensuring a secure and organized reception area. Handled internal email correspondence, scheduled client appointments, and assisted with data entry using Microsoft Excel and Google Workspace.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Business Administration, Business Administration
2019 - 2023
Bachelor of Business Administration degree from the University of Port Harcourt from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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