Open to opportunities

bu tella

@butella

Message

I create positive customer experiences through sales, service, and team leadership.

Denmark

Message

What I'm looking for

I'm looking for a customer-facing role where I can create positive experiences, contribute to sales, take responsibility, work closely with colleagues, and continue developing through new challenges.

I'm completing my sales assistant education at Rema 1000 in Ebeltoft, where I handle customer service, replenishment, cash operations, opening and closing responsibilities, upselling, and training new colleagues.

At Shell, I combined customer service with shift opening and closing, scheduling, inventory organisation, sales campaign planning, food preparation, and parcel-shop handling. I've also worked in telephone sales and meeting booking at Daica and APC Forsikring.

I enjoy meeting people and making every interaction a positive experience through a smile, patience, and humour. I'm social, motivated, comfortable taking responsibility, and ready for new challenges.

Experience

Work history, roles, and key accomplishments

Sales Assistant Trainee

Rema 1000

Jan 2024 - Oct 2026 (2 years 9 months)

Completed a sales assistant traineeship combining practical and theoretical training. Responsibilities included stocking shelves, opening and closing the store, training new employees, and cashier duties with a strong focus on customer service and upselling.

Customer Service Cash Handling Inventory Management Corporate Trainer Sales

Meeting Booker

APC Forsikring

Jan 2024 - Dec 2024 (11 months)

Booked meetings for pension reviews.

Appointment Setting Communication Skills

Service Worker

Shell

Jan 2020 - Dec 2024 (4 years 11 months)

Served customers, handled opening and closing duties, trained new employees, stocked shelves, planned shifts, organized inventory, planned sales campaigns, prepared fast food and bake-off items, and managed package services for GLS, PostNord, and DAO.

Customer Service Cash Handling Inventory Management Corporate Trainer Shift Planning sales campaigns Food Preparation Package handling

Management Trainee

Bilka

Jan 2023 - Dec 2023 (11 months)

Responsible for opening and closing, stocking shelves, and department responsibility for social media and selected projects. Completed a school program focusing on responsibility, leadership, and teamwork, achieving a grade of 12.

Leadership Social Media Management Project Management Inventory Management Teamwork

Salesperson/Meeting Booker

Daica

Jan 2022 - Dec 2023 (1 year 11 months)

Conducted telephone sales with a strong focus on professionalism and effective communication. Also performed telephone meeting booking for an insurance company.

Telemarketing Communication Skills Appointment Setting

Salesperson/Leader

Daica

Jan 2020 - Dec 2022 (2 years 11 months)

Conducted telephone sales with a strong focus on professionalism and communication. Leadership role included shift planning, sales training, and employee training.

Telemarketing Communication Skills Leadership Shift Planning Sales Training Corporate Trainer

Service Worker

Smilets Grill

Jan 2018 - Dec 2019 (1 year 11 months)

Served customers and prepared fast food, with a strong focus on service and providing customers with a good experience.

Customer Service Food Preparation

Marketing/Waiter/Cook

Oyishi Sushi

Jan 2017 - Dec 2019 (2 years 11 months)

Started by distributing flyers on the pedestrian street to attract customers to the restaurant. Later served customers and was trained to make sushi.

Marketing Customer Service Sushi Preparation

Education

Degrees, certifications, and relevant coursework

Rema 1000

Sales Assistant, Sales

2024 - 2026

Completed a Sales Assistant education at Rema 1000, Ebeltoft, finishing on 01/10/2026. The program combined practical and theoretical training covering sales, customer types, and customer service.