Open to opportunities

Ibidunni Mejidade

@ibidunnimejidade

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Experienced customer support specialist skilled in cold calling, objections, and lead conversion.

Nigeria

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What I'm looking for

I’m looking for a customer support role where I can manage inbound/outbound inquiries, convert leads through cold calling and objections, and help customers succeed. I want a collaborative team focused on continuous improvement and service excellence.

I’m an experienced customer support specialist with 4 years of inbound and outbound support, specializing in cold calling and handling objections. I use persuasive communication to convert leads, resolve issues, and keep customers confident throughout the process.

At Allstate Insurance Company of Canada, I conducted outbound calls to generate leads, promote insurance products, and schedule appointments with licensed agents. I educated prospects on features and benefits, applied sales closing techniques, and tracked performance to turn follow-ups into opportunities.

Previously, I served as a Customer Service Officer at Flour Mills of Nigeria (FMN) and a Customer Service Representative at Grand Treg. I handled customer inquiries as the first point of contact, maintained records using CRM and ERP systems, and supported ordering, tracking, and resolving discrepancies with a continuous-improvement mindset.

Experience

Work history, roles, and key accomplishments

Outbound Officer

Allstate Insurance Company of Canada

Nov 2023 - Aug 2025 (1 year 9 months)

Conducted outbound calls to generate leads, promote insurance products, and schedule appointments with licensed agents. Educated prospects on plan features and used objection handling, upselling, and cross-selling to convert leads into sales opportunities.

Cold Calling Objection Handling Lead Generation Appointment Scheduling Telemarketing Insurance Sales Upselling Cross Selling Customer Relationship Management

Customer Service Officer

Flour Mills of Nigeria (FMN)

Oct 2022 - Sep 2023 (11 months)

Served as the first point of contact for customer issues, resolving problems and escalating complex cases for further investigation. Maintained accurate CRM/ERP records and provided product information (specifications, availability, pricing, and delivery timelines) to support informed purchasing decisions.

Customer Support Product Support Record keeping

Customer Service Representative

Grand Treg

Feb 2021 - Aug 2022 (1 year 6 months)

Assisted customers with placing orders, tracking shipments, and resolving order discrepancies. Updated customer and account records in company systems and supported customers with product/service selection through clear guidance.

Order Management Shipment Tracking Customer Support Account Updates