Ian Mwangi

Responsible for managing print production schedules and conducting quality checks on printed materials. Collaborated with graphic designers and team members to meet client requirements, ensuring timely completion of orders.

Actively participated in community initiatives, collaborating with a diverse group of volunteers. Demonstrated strong organizational skills in resource mobilization for community projects.

Monitored online exams to uphold academic integrity, enforced exam guidelines, and managed exam timing effectively. Handled sensitive information with integrity to safeguard student confidentiality.

Managed client accounts and ensured timely product deliveries. Increased sales volume by expanding client networks and identifying upselling opportunities, collaborating with team members to achieve revenue goals.

Served as the primary point of contact for clients, addressing inquiries and resolving issues. Achieved a 90% customer satisfaction rating by efficiently diagnosing problems and adhering to company policies.

Supported office operations and addressed client needs with professionalism. Gained hands-on experience in print production and customer service.

Pursuing a Certificate for Virtual Assistance Skills to enhance capabilities in providing remote support and assistance.

Completed a Bachelor's degree in Mathematics and Computer Science, focusing on the integration of mathematical principles with computer science applications.