Open to opportunities

Annette Agutu Ma'Hendzo

@annetteagutumahendzo

Message

Dedicated entrepreneur with a strong background in customer service.

Kenya

Message

What I'm looking for

I seek a dynamic role where I can leverage my customer service skills and entrepreneurial spirit to drive business growth and enhance customer satisfaction.

I am a dedicated entrepreneur with a robust background in customer service, possessing a proven ability to build relationships and adapt to change. My experience spans several years in various roles, including as a Customer Experience Agent at City E-CART Services Kenya Ltd (Jumia), where I excelled in answering inquiries, resolving issues, and enhancing customer satisfaction. My commitment to delivering results effectively makes me a valuable asset to any team.

In addition to my customer service expertise, I have experience in business development, having worked as a Business Development Executive at OneTime Interiors Limited. There, I identified potential clients, developed persuasive sales presentations, and negotiated contracts, all while building strong relationships with key decision-makers. My educational background, including a Certificate in Computer Packages from Techlab Computer College, complements my practical skills and enhances my ability to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Business Development Executive

One Time Interiors Limited

May 2024 - Jul 2024 (2 months)

Identified potential clients and partners, developed persuasive sales presentations, and negotiated contracts. Built relationships with key decision-makers and conducted market research to uncover new business opportunities.

Sales Presentations Client Relationship Management Contract Negotiation Market Research Business Development

Customer Experience Agent

City E-CART SERVICES KENYA LTD (Jumia)

Jan 2019 - Dec 2022 (3 years 11 months)

Provided exceptional customer service by answering inquiries, resolving issues, and assisting with troubleshooting, returns, and exchanges. Managed customer information and processed payments while promoting additional products to enhance satisfaction.

Customer Service Troubleshooting Payment Processing Conflict Resolution

Customer Care Agent

Kilimall International Limited

Jan 2016 - Jan 2017 (1 year)

Handled customer inquiries related to technical issues, provided troubleshooting assistance, and focused on generating sales by addressing customer needs. Managed the company's social media presence and ensured customer satisfaction.

Technical Support Sales Social Media Management Customer Retention Communication

College Secretary/Receptionist

Canadian College of Kenya

Jul 2012 - May 2013 (10 months)

Provided administrative support, greeted visitors, answered phone calls, and assisted students with registration and course advising. Maintained accurate records and coordinated college events.

Administrative Support Event Coordination Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Techlab Computer College

Certificate, Computer Packages

2017 - 2018

Updated customer information, processed payments, and resolved billing disputes. Promoted additional products or services to enhance customer satisfaction and revenue.

Canadian College of Kenya

Certificate in Computer Packages, Customer Service

2012 - 2015

Activities and societies: College Secretary/Receptionist

Provided administrative support to faculty, staff, and departments. Assisted students with registration, course advising, and other academic matters. Assisted with the planning and coordination of college events and activities. Maintained accurate records and files.