Ian Menendez
@ianmenendez
IT Tech Support Specialist delivering dependable virtual meeting support and expert troubleshooting.
United StatesWhat I'm looking for
I’m an IT Tech Support Specialist who brings reliable, hands-on technical support to real-time virtual environments. I’ve supported clients and presenters by running tech checks, opening and managing meetings, and troubleshooting issues involving connectivity, video/audio, meeting entry, and document uploading.
In my Tech Moderator/Virtual Assistant work, I plan and coordinate conference events with full details (duration, repetition, documentation, attendee roster integration, and invitations). During sessions, I handle key meeting tasks such as recording, breakout rooms, whiteboard annotations, document uploading, responding to chat, and necessary muting to keep everything running smoothly.
Before that, I built strong customer service and operational foundations through roles like At-Home Call Center Customer Care Agent and multiple logistics/warehouse positions. I’m also comfortable with import/export documentation and inventory processes, and I focus on clear communication, organization, and on-time delivery while maintaining safety and quality compliance.
Experience
Work history, roles, and key accomplishments
Tech Moderator & Virtual Assistant
Various Contract Positions
Jun 2019 - Present (7 years)
Planned and coordinated virtual conference events by managing event details, attendee roster integration, and finalized invitation delivery. Moderated live sessions by running meeting tasks (recording, breakout rooms, whiteboard, document uploads) and troubleshooting connectivity and media issues.
Tech Moderator (Contract)
Lumen Technologies
Jan 2024 - Mar 2024 (2 months)
Moderated three-month virtual sessions by coordinating event setup details and managing meeting execution tasks. Troubleshot participant connectivity and audio/video, supported document uploading, and communicated with facilitators before and after sessions.
Customer Care Call Center Agent
Allstate (Teletech)
Oct 2017 - Jun 2019 (1 year 8 months)
Handled inbound auto and home/property policy calls with professional customer service. Assisted with policy endorsements, billing, quotes, account setup, and resolved customer complaints while maintaining positive customer relationships.
Logistics Coordinator (Apprentice)
Vwr International
Oct 2015 - Oct 2017 (2 years)
Assisted with logistics coordination including supplier and origin station liaison, shipment tracking, and shipment documentation preparation. Supported importing/exporting activities for air and ocean shipments, including exporting documentation such as SED, export licenses, CO, and LCL.
Warehouse Clerk / Order Scanner
Freight Logistics
Apr 2012 - Oct 2015 (3 years 6 months)
Prepared and shipped orders by wrapping, weighing, loading items according to packing slips and generating labels. Maintained inventory accuracy by conducting monthly physical counts, reconciling variances, and managing serial-number records using scanners and barcode readers.
Customer Service & Sales Associate
Urban Outfitters
Aug 2011 - Apr 2012 (8 months)
Provided customer service support by assisting with product selection, answering questions, and resolving customer complaints. Increased sales through suggestive selling and supported store operations including merchandising and cash register transactions.
Warehouse Clerk / Order Scanner
CCT Global Logistics Corporation
Aug 2010 - Aug 2011 (1 year)
Processed merchandise and scanned orders for outgoing shipments using warehouse equipment. Supported shipment productivity and ensured inventory accuracy through ongoing record-keeping and monthly physical counts.
Customer Service & Sales Associate
Luli Pools
May 2008 - Jul 2010 (2 years 2 months)
Delivered customer service and sales support by assisting customers with product selection, features, and benefits. Managed transactions via cash register, supported stock handling and physical inventory counts, and resolved customer complaints.
Education
Degrees, certifications, and relevant coursework
Barbara Goleman Senior High School
GED, General Education
Completed a GED through Barbara Goleman Senior High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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