Open to opportunities

Moses Lesamana

@lesamanamoses

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ICT Security & Network Support Technician | IT Infrastructure & Security Associate

Kenya

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What I'm looking for

I’m looking for a high-security environment where I can secure enterprise networks and data centers, lead incident response within SLAs, and expand my cybersecurity expertise while delivering reliable infrastructure end-to-end.

ICT Security and Network Support professional with 3+ years of experience in data center operations, network infrastructure, and cybersecurity across government and enterprise environments in Kenya.

At Kenya Revenue Authority, maintain 99%+ system availability across a Tier-3 data center serving 500+ users — resolving 95% of incidents within a 15-minute first-response SLA, cutting hardware MTTR by 25%, and sustaining zero unauthorized access incidents through strict biometric and role-based access control enforcement.

At Amrex Kenya Ltd, led ICT infrastructure and security projects across 3 client sites — deploying fiber networks, Fortinet firewalls, and 32-channel IP CCTV, reducing incident detection time by 40% and achieving 100% client acceptance with zero post-handover faults across government, healthcare, and banking deployments.

Holds a First-Class Honours degree in Business Management & IT (Kabarak University). Certified in Ethical Hacking and Cloud & Network Security; CCNA in progress. Open to fully remote roles in IT support, network operations, and cybersecurity with US-based teams.

Experience

Work history, roles, and key accomplishments

Current

Data Center Operations Technician

Current

Kenya Revenue Authority

Jan 2026 - Present (4 months)

Recurring network faults threatened uptime SLAs across 20M+ users. Implemented weekly health checks on Cisco routers and Dell servers, enforced biometric access control, and resolved 95% of tickets within 15-minute SLA. Sustained 99%+ system availability, cut hardware MTTR by 25%, and maintained zero unauthorized access incidents.

Network Monitoring Data Center Operations Incident Management Access Control Environmental Monitoring Vendor coordination Technical Documentation

IT Infrastructure & Security Associate

Amrex Kenya Ltd

Aug 2023 - Dec 2025 (2 years 4 months)

Clients lacked secure ICT infrastructure, risking downtime and breaches. Led deployment of Cat6/fiber networks, Fortinet firewalls, IP CCTV, and biometric access control across 3 client sites. Achieved 100% client acceptance, 40% faster incident detection, and 30% fewer repeat help-desk calls post-handover.

Structured Cabling Fiber Optic Networks Access control systems Infrastructure Hardening CCTV Surveillance Network Monitoring Incident Management Technical Documentation Vendor coordination

Network Operations Center Attachee

ICT Authority

May 2023 - Aug 2023 (3 months)

Government infrastructure serving 2M+ users faced recurring faults and slow detection. Monitored Cisco routers and switches using enterprise tools, isolated Layer 2/3 faults, and documented root causes. Maintained 99.5% availability, resolved 50+ incidents averaging under 2 hours, cutting repeat faults by 20%.

Network Monitoring Escalations SLA Ticketing Systems Help Desk Support

Education

Degrees, certifications, and relevant coursework

Kabarak University

Bachelor of Business Management & Information Technology, Business Management and Information Technology

2020 - 2024

Grade: First-Class Honours

Activities and societies: Business Information Systems, Network Administration, Database Management, Cybersecurity, Project Management.

Earned a First-Class Honours Bachelor of Business Management and Information Technology, covering business information systems, network administration, databases, cybersecurity, and project management.