Open to opportunities

Florence Njoki

@florencenjoki1

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Motivated IT professional specializing in networking and cybersecurity.

Kenya

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What I'm looking for

I am looking for a dynamic environment that fosters growth and allows me to utilize my technical skills while providing excellent customer service.

I am a motivated and detail-oriented IT professional with a strong foundation in networking, cybersecurity, and technical support. I hold a Bachelor's degree in Computer Science from the Cooperative University of Kenya and have gained valuable experience through various internships and roles in IT support. My goal is to leverage my skills in network configuration, troubleshooting, and system optimization to contribute effectively as a Network Specialist or in a customer-facing technical role.

Throughout my career, I have provided technical support to clients, ensuring customer satisfaction and timely issue resolution. My experience includes troubleshooting a wide range of IT issues, maintaining computer systems, and implementing cybersecurity practices. I have also played a key role in mobile app development, collaborating with teams to improve app performance and user interface. I am committed to continuous learning and professional development, actively participating in hackathons to enhance my skills.

Experience

Work history, roles, and key accomplishments

IT Support Attachee

Greenland Fedha Ltd

Provided technical support to clients via phone, email, and in-person, ensuring customer satisfaction and timely issue resolution. Troubleshot and resolved a wide range of IT issues, including hardware and software problems.

Technical Support POS System Maintenance Customer Service System Configuration Peripheral Installation Record keeping

Trainee

DirectCore Technologies

Played a key role in mobile app development, particularly contributing to the development of InstaCash – a payment solution for the Swiss market. Collaborated within a dynamic team, improving app performance and user interface.

Mobile App Development UI Design Team Collaboration Performance Optimization User Interface Design Payment Solutions Software Development Agile Methodologies

Internship

Coretec Solutions

Worked in backend web development, specializing in API integration using Python and Django. Gained exposure to ASP.NET technologies and diversified backend skills.

Backend Development API Integration Python Django ASP.NET Technical Problem Solving Software Development Web Technologies Database Management

IT Assistant

Nampak Kenya

Provided technical support by troubleshooting hardware, software, and network-related issues. Assisted in configuring and maintaining routers, switches, and firewalls.

Technical Support Technical Troubleshooting Active Directory

Education

Degrees, certifications, and relevant coursework

Cooperative University of Kenya

Bachelor's degree, Computer Science

Obtained a Bachelor's degree in Computer Science, gaining a strong foundation in networking, cybersecurity, and technical support. Developed skills in network configuration, troubleshooting, and system optimization.