MCMartin Klein Calderon
@martinkleincalderon
Hospitality professional experienced in operations, HR support, and customer service.
PhilippinesWhat I'm looking for
I am a hospitality-focused professional with experience across casino dealing, restaurant operations, and HR assistance. I combine frontline guest service skills with operational management and employee support to improve service quality and team performance.
At Newport World Resorts Manila I dealt cards, managed poker games, handled bets and disputes, and delivered excellent customer service to maintain a fair, enjoyable gaming environment.
As Operations Manager at Drunken Chef Restaurant I oversaw daily operations, staff scheduling, workflow delegation, and implemented improvements that increased productivity and customer satisfaction.
In HR at JAMSAP Entertainment Corporation I supported recruitment, onboarding, training coordination, performance management, and employee engagement, bridging people processes with business goals.
Experience
Work history, roles, and key accomplishments
Casino Dealer
Newport World Resorts Manila
Jun 2024 - Aug 2025 (1 year 2 months)
Dealt cards and managed poker games while enforcing casino rules, handled bets, chips, and disputes with accuracy, and delivered excellent customer service to maintain a fair gaming environment.
HR Assistant
JAMSAP Entertainment Corporation
Jan 2022 - Jan 2023 (1 year)
Managed recruitment, onboarding, and employee relations; assisted in training coordination and performance management, supporting organizational policies and employee engagement.
Operations Manager
Drunken Chef Restaurant
Jan 2021 - Jan 2022 (1 year)
Oversaw day-to-day restaurant operations including staff scheduling, task delegation, and basic financial tracking; implemented improvements that increased productivity and customer satisfaction.
Floor Supervisor
Ippudo Philippines
Jan 2017 - Jan 2020 (3 years)
Provided guest service, trained new staff, managed staff scheduling and floor planning, and enforced company hospitality and service standards.
Education
Degrees, certifications, and relevant coursework
SMSt. Paul University Manila
Bachelor of Science, Hotel & Restaurant Management
2011 - 2018
Completed a Bachelor of Science in Hotel & Restaurant Management with focus on culinary arts between 2011 and 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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