Looking for a job

Humaira Farheen

@humairafarheen

Message

I resolve high-volume client enquiries and keep appointments, records, and customer communications running smoothly.

Australia

Message

What I'm looking for

I'm looking for a customer service, client support, or administration role where I can manage enquiries, coordinate appointments, maintain accurate records, and build positive client relationships in a fast-paced team.

I've supported clients at a Speech Therapy Clinic in Australia, managing 50+ enquiries each week across phone and email and resolving 90% of issues on first contact.

I coordinated more than 100 patient appointments monthly, reduced scheduling conflicts by 35%, and improved customer satisfaction by 25% through clear, proactive communication.

At Krishna Spice Retail, I managed customer relationships and sales support, helping improve client retention by 30%. I also developed promotional campaigns, introduced a loyalty program, trained staff, and streamlined inventory processes.

My administration experience at Gem Pressure Systems includes data entry, scheduling, records management, front-desk support, and executive project support. I bring practical problem-solving and accurate administration to fast-paced customer-facing teams.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Speech Therapy Clinic

Apr 2022 - Mar 2024 (1 year 11 months)

Managed 50+ client enquiries per week across phone and email, resolving 90% of issues on first contact. Scheduled and coordinated 100+ patient appointments monthly, reducing scheduling conflicts by 35%.

Customer Service Call Handling Appointment Scheduling Complaint Handling Email Support CRM Data Entry Records Management Administrative Support Microsoft Office Google Workspace

Business Development Manager

Krishna Spice Retail

Mar 2013 - Sep 2015 (2 years 6 months)

Managed customer relationships and sales support activities, contributing to a 30% improvement in client retention. Developed promotional campaigns that increased customer engagement and brand awareness by 40%.

Customer Relationship Management Sales Support Sales Promotions Market Research Customer Service Inventory Management

Administrative Assistant

Gem Pressure Systems

Oct 2009 - Dec 2011 (2 years 2 months)

Managed data entry, scheduling, office organisation and customer enquiries to support daily operations. Maintained digital and paper records, improving document retrieval efficiency by 50%.