Susan Sperry de Cabrera
@susansperry
Bilingual Customer Experience & Operations Professional | 12+ Years in Support, Leadership & Quality | US Citizen Open to Remote Roles
GuatemalaWhat I'm looking for
I’m a bilingual professional (English & Spanish) with 12+ years of experience in customer support and team leadership. I’ve grown from agent to manager, building strong skills in communication, problem-solving, and helping teams succeed. I’m open to remote opportunities where I can bring my experience and creativity to make a positive impact.
Experience
Work history, roles, and key accomplishments
Progressed from frontline customer support to QA and team lead roles over 12+ years, improving support quality through audits, training, and coaching while managing shift managers and escalation teams.
Education
Degrees, certifications, and relevant coursework
Art Institute of Fort Lauderdale
Bachelor of Science, Graphic Design
Completed a Bachelor of Science in Graphic Design, graduating in 2007.
Colegio Maya de Guatemala
Secondary School Diploma, Secondary Education
Completed secondary school at Colegio Maya de Guatemala, graduating in 1997.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Social media
Job categories
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