Guillermo Rodriguez
@guillermorodriguez
I resolve telecommunications issues and build AI-powered customer support automation.
GuatemalaWhat I'm looking for
At TELUS Digital, I support Canadian telecommunications customers by resolving mobile connectivity, network, device, SIM activation, provisioning, and account issues. I handle approximately 260 customer interactions each month and have been recognized as a Top Performer for multiple consecutive months.
I built an AI-powered customer support assistant for Café Premium, creating conversational workflows with RiveScript, Node.js, APIs, webhooks, and n8n automation. I developed support flows for product information, recommendations, and customer inquiries while testing and improving the system.
I also helped develop Ixmapp for Antigua Guatemala Municipality, using Python, JavaScript, HTML, CSS, and Lovable to connect local businesses and tourism services with visitors. I'm currently pursuing a Systems Engineering degree at Universidad Galileo.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
TELUS Digital
Jan 2024 - Present (2 years 7 months)
Provided technical and customer support for Canadian telecommunications services, troubleshooting mobile connectivity, network, and device-related issues. Recognized as a Top Performer for multiple consecutive months.
Education
Degrees, certifications, and relevant coursework
Universidad Galileo
Bachelor's Degree, Systems Engineering
2025 -
Pursuing a Bachelor's Degree in Systems Engineering. Also enrolled in a SQL Server Diploma program.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
Skills
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